Contact
A person reads every message.
Support is a small team, not a chatbot. Email for anything involving money or your account. WhatsApp or Telegram are faster for quick questions and deposits.
Reach us
Pick whichever suits the question.
Withdrawals, account changes and anything that needs a written record.
A channel to deposit — send your username and amount and we'll reply with where to send it. Never share your password here.
Same as WhatsApp — deposit here too if you prefer Telegram. Never share your password here.
Suspected cheating or collusion. Reviews look at the recorded moves and timings.
- General email question
- 1 working day
- Deposit not showing
- Same working day
- Withdrawal query
- 1–2 working days
- Withdrawal payout day
- Tuesdays & Wednesdays
- Fair play investigation
- 2–3 working days
Support hours are Monday to Friday. Messages sent at a weekend are answered the next working day.
JAAN Network (PVT) Ltd.
No 46, Hudson Road, Colombo 3, Sri Lanka
Ask us to set a deposit cap, exclude you for a period, or close your account. We will do it without argument and without follow-up offers.
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If your question is about a deposit, a withdrawal or a specific match, include the reference number or match link so we can look it up before replying.
